Privacy Policy

Edinburgh Plumbing Services (ABN 15 623 073 109), trading from South Penrith, NSW 2750, is committed to protecting your privacy. We handle personal information in line with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

This policy explains what information we collect when you use our website or contact us, how we use it, and how you can ask us about the information we hold.

When you submit our contact or booking form, or get in touch by phone or email, we may collect:

• Your name;
• Your phone number and email address;
• Your suburb or service address, so we can attend the job;
• Details of the plumbing issue or service you are enquiring about;
• Any other information you choose to include in your message.

Our website may also collect limited technical information automatically (such as your browser type and pages visited) to help us keep the site working and improve it.

We use the information you provide to:

• Respond to your enquiry and provide a quote;
• Schedule and carry out plumbing work;
• Contact you about your job, including follow-up and warranty matters;
• Keep records as required for our licence and insurance obligations.

We do not sell your personal information. We only disclose it where necessary to deliver our services (for example, to a supplier for a part) or where required by law.

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We retain it only for as long as needed to provide our services and meet our legal and record-keeping obligations.

You can ask us to access or correct the personal information we hold about you, or raise a privacy concern, by contacting us:

• Phone: 0414 426 999
• Business: Edinburgh Plumbing Services
• ABN: 15 623 073 109
• NSW Fair Trading licence: 484292C
• Location: South Penrith, NSW 2750

A dedicated privacy contact email is to be confirmed with the client.

We may update this policy from time to time. The current version will always be available on this page.