Question 1

Do you really answer the phone 24/7?

Accepted Answer

Yes. The emergency line (0449 505 191) is staffed around the clock, every day, weekends, public holidays, Christmas. You won't get an answering machine.

Question 2

What counts as a plumbing emergency?

Accepted Answer

Anything causing damage now or posing a safety risk: burst or leaking pipes, sewage overflows, gas smells, no hot water with young children or vulnerable people in the house, and complete loss of water supply. If you're not sure, call us, we'd rather you ring and find out it can wait than not ring and end up with a bigger problem.

Question 3

How quickly can you get to me in an emergency?

Accepted Answer

For Penrith and the immediate area we aim to be on site within 60 minutes for life-safety emergencies. Outer areas, Katoomba, Windsor, Campbelltown, take longer given the drive time. When you call, we'll give you an honest ETA upfront.

Question 4

Do you give a price before starting work?

Accepted Answer

Yes, always. We diagnose and quote before we start anything that costs you money. We don't spring extra charges on you at the end.

Question 5

Is there a call-out fee?

Accepted Answer

We charge for our time and materials. We'll tell you the rate before we send someone, and you'll have a clear price before work begins. Call us for the honest answer on your specific job.

Question 6

What payment methods do you accept?

Accepted Answer

We accept cash, card and bank transfer. We'll confirm payment details at the time of quoting.

Question 7

How do I book a plumber?

Accepted Answer

Call us on 0414 426 999 for general jobs, or use the contact form on this site. You can also tap the voice assistant on any page to book a job or request a callback. For emergencies, ring 0449 505 191, staffed 24/7.

Question 8

Can I book a job outside business hours?

Accepted Answer

For emergencies, the 24/7 line is always open. For non-urgent work, call or use the contact form during business hours (Mon-Fri 7am-5pm, Sat 8am-2pm) and we'll schedule you in.

Question 9

Do you offer same-day appointments?

Accepted Answer

For emergencies we aim to be there the same day, often within the hour. For non-urgent work we'll do our best to get to you quickly and will give you a realistic time when you call.

Question 10

What plumbing services do you offer?

Accepted Answer

Emergency plumbing, blocked drains (CCTV and high-pressure jetting), gas fitting, hot water system repairs and replacements, and bathroom renovations. We also handle general maintenance, leaking taps, toilet repairs and most other residential plumbing needs.

Question 11

Do you do gas fitting as well as plumbing?

Accepted Answer

Yes. Our NSW Fair Trading licence covers gas fitting. All gas work, appliance installs, leak repairs, compliance checks, is done by a licensed gas fitter.

Question 12

Can you handle commercial jobs?

Accepted Answer

We work on residential and small commercial jobs. For larger commercial or industrial projects, contact us and we'll be upfront about whether it's in our scope.

Question 13

What areas do you serve?

Accepted Answer

We're based in Penrith and serve Penrith, Western Sydney, the Blue Mountains and Greater Sydney.

Question 14

Are you licensed and insured?

Accepted Answer

Yes. We hold NSW Fair Trading licence 484292C and are fully insured.

Question 15

How long have you been in business?

Accepted Answer

Edinburgh Plumbing Services has been family-owned and operating since 1996, more than 28 years. We were founded in Penrith and have been local to the area the whole time.

Question 16

Are you a family-owned business?

Accepted Answer

Yes, Edinburgh Plumbing Services is family-owned with both Scottish and Penrith roots. The name reflects that heritage, and the business has stayed in the family since day one.

Frequently Asked Questions

Emergency questions

Pricing questions

Booking questions

Services questions

General questions

Real jobs, photographed on site

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